Privacy policy

Privacy Policy

Effective Date: July 1, 2026

This Privacy Policy describes how DIAS & FERNANDES LLC, doing business as Caliber Mechanics ("Caliber Mechanics," "we," "us," or "our"), collects, uses, discloses, and protects the personal information of visitors and customers ("you") who use our website (the "Site") or purchase our products. This Policy applies to information we collect through the Site, through email, text, or other electronic communications, and through our relationship with you as a customer.

Please read this Privacy Policy carefully. By accessing or using the Site, you agree to the collection and use of information in accordance with this Policy. If you do not agree with our policies and practices, please do not use the Site.

1. Personal Information We Collect

We collect several types of information from and about users of our Site:

a) Information You Provide to Us

  • Contact information, such as your name, billing and shipping address, email address, and phone number;
  • Order information, including products purchased, order history, and preferences;
  • Payment information, processed securely by our third-party payment processors (see Section 3);
  • Account information, if you create an account with us;
  • Correspondence you send us, such as customer service inquiries, warranty requests, or feedback;
  • Information you provide when subscribing to our newsletter or marketing communications.

b) Information We Collect Automatically

When you access or use the Site, we automatically collect certain information about your device and usage, including:

  • Device information (browser type, operating system, IP address, device identifiers);
  • Usage data (pages viewed, time spent on pages, referring/exit pages, click patterns);
  • Location information derived from your IP address;
  • Information collected through cookies, pixels, and similar tracking technologies (see Section 2).

c) Information We Receive from Third Parties

We may receive information about you from our service providers (such as Shopify), payment processors, shipping carriers, marketing platforms, and publicly available sources.

2. Cookies and Tracking Technologies

Like most websites, we use cookies and similar tracking technologies (such as pixels and web beacons) to operate and improve the Site, remember your preferences, understand how visitors interact with our content, and deliver relevant advertising.

Our Site is hosted on the Shopify platform, which also collects information via cookies necessary to provide services to us, including to operate the Site, prevent fraud, improve the Site, and analyze use of the Site, as further described in Shopify's own Consumer Privacy Policy, available at https://www.shopify.com/legal/privacy/consumers.

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of the Site, including your ability to complete a purchase.

We may use the following categories of cookies:

  • Essential cookies – required for the Site to function (e.g., shopping cart, checkout);
  • Performance and analytics cookies – help us understand how visitors use the Site;
  • Functional cookies – remember your preferences and settings;
  • Advertising cookies – used to deliver relevant ads and measure their effectiveness.

3. How We Use Your Personal Information

We use the personal information we collect to:

  • Fulfill orders, process payments, and provide customer service;
  • Communicate with you about your order, account, or inquiries;
  • Prevent, detect, and investigate fraud, unauthorized transactions, and other illegal activities, given the high value of the products we sell;
  • Improve and optimize our Site, products, and marketing efforts;
  • Send marketing communications, where permitted by law and in accordance with your preferences (including compliance with the CAN-SPAM Act);
  • Comply with legal obligations, resolve disputes, and enforce our agreements.

4. How We Share Your Personal Information

We do not sell your personal information for money. We may share your personal information with the following categories of third parties, solely for the purposes described in this Policy:

  • Shopify – our e-commerce platform provider, which processes data on our behalf to power our online store;
  • Payment processors (e.g., Shopify Payments, and other supported payment gateways) – to securely process your payment information. We do not store full credit card numbers on our servers;
  • Shipping and logistics carriers – to deliver your order and provide tracking information;
  • Marketing and analytics providers (e.g., email marketing platforms, advertising networks, analytics tools) – to help us understand Site usage and deliver relevant marketing;
  • Fraud prevention and identity verification services – to protect against fraudulent transactions;
  • Professional advisors (attorneys, accountants, insurers) where necessary;
  • Government authorities or third parties, when required to comply with a legal obligation, protect our rights, or respond to lawful requests.

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Targeted Advertising and Your Choices

We may work with third-party advertising partners to show you ads on other websites based on your browsing activity on our Site ("interest-based advertising"). You may opt out of interest-based advertising from participating companies through the Digital Advertising Alliance at optout.aboutads.info or the Network Advertising Initiative at optout.networkadvertising.org.

Do Not Track: Some browsers offer a "Do Not Track" signal. Because there is no industry-standard interpretation of this signal, our Site does not currently respond to Do Not Track browser signals.

6. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information under applicable U.S. state privacy laws, including the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA), the Virginia Consumer Data Protection Act (VCDPA), the Colorado Privacy Act (CPA), the Connecticut Data Privacy Act (CTDPA), the Utah Consumer Privacy Act (UCPA), and similar laws in other states.

Where applicable, these rights may include the right to:

  • Know/Access – request information about the personal data we have collected about you and how it has been used and shared;
  • Delete – request deletion of personal data we have collected from you, subject to certain exceptions;
  • Correct – request correction of inaccurate personal information;
  • Opt-out of Sale/Sharing – opt out of the "sale" or "sharing" of personal information for cross-context behavioral advertising purposes. As stated above, we do not sell personal information for monetary value; however, use of certain advertising/analytics cookies may be considered "sharing" under some state definitions;
  • Non-Discrimination – we will not discriminate against you for exercising any of these rights;
  • Appeal – in applicable states, request an appeal of our decision regarding your request.

To exercise any of these rights, you or your authorized agent may contact us at client@calibermechanics.com. We will verify your request using information associated with your account or order history before fulfilling it. We will respond within the timeframe required by applicable law.

California "Shine the Light" Law: California residents may request information once a year regarding our disclosure of certain categories of personal information to third parties for their direct marketing purposes.

Nevada Residents: Nevada law permits residents to opt out of the sale of certain personal information. As noted above, we do not currently sell personal information as defined under Nevada law. You may still submit a request to client@calibermechanics.com.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including to provide our services, comply with our legal and tax obligations, resolve disputes, enforce our agreements, and maintain business records, after which it is securely deleted or anonymized.

8. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Payment transactions are encrypted using SSL/TLS technology and processed through PCI-DSS compliant payment processors. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

The Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13, in accordance with the Children's Online Privacy Protection Act (COPPA). If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete it promptly. If you believe a child has provided us with personal information, please contact us at client@calibermechanics.com.

10. International Visitors

Our Site is hosted in the United States and intended primarily for customers located in the United States. If you access the Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence.

11. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any third-party site you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be indicated by a revised "Effective Date" at the top of this Policy. We encourage you to review this Policy periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Caliber Mechanics
Operated by: DIAS & FERNANDES LLC
Address: 9380 SW 72ND ST, STE B214, Miami, FL 33173, United States
Email: client@calibermechanics.com